Ron Kaufman

Do you know good customer service is No Longer Enough!

It has to be superior, 'WOW' and unbelievable!

But competition is a healthy thing. It's what drives companies to improve services, improve quality, create faster deliveries and to ultimately have more satisfied customers.

Delivering good customer service just like every other company will not set your company apart, ahead or above the other millions of companies who are trying to get your customer's dollar.

BUT unbelievable customer service does!
Unbelievable customer service is founded on a couple of non-earth shattering and basic concepts. The essence of unbelievable customer service is forming a relationship with customers - a relationship which individual customer feels that he would like to pursue.

The Secrets
of Superior Service!

Discover The Treasure That Lies Hidden In Giving Your Customer Unbelievable Service Experience!
Trainer: Ron Kaufman
Date : 10 July 2008
Venue : Plenary Theatre Auditorium, KL Convention Center, Kuala Lumpur
Time :9:00am - 5:30pm
Back By Popular Demand
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Special Early Registration Fees
1-6 participants - RM 750 per person
7 or more - RM 650 per person
(Valid till 30 April 2008)
(Normal Price RM1580/RM1280)
SAVE RM500 - RM700 per registration
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I have gone trrough the training and I love it would recomend to any one who is in Business.

'Truth"

To Make Changes Works for You, Follow These 4 Strategies

1। Do not react but instead do respond.

What is the difference between reacting and responding? When you react, you feel and act without thinking. When you respond, you think first, suspend your automatic judgment and then you choose your emotions as well as your actions. People have a tendency to react to change by thinking the worst and imagining undesirable outcomes. “Life as I know is now over!”


2। Engage your personal power।

Engaging your personal power is about reaching inside yourself to find the willingness to change, to persevere and to help others। It is about maintaining a positive approach in your thoughts, words and emotions so that you stay energized and ready for new challenges. Your personal power will be greatly enhanced if you maintain your sense of humor and keep your business and personal life in balance.

3। Acquire facts and information।

Be proactive about your situation। Learn all you can about the change and why it is taking place। Do not be afraid to ask questions to help you determine where you are in relation to where the organization is going। Do your research। Find out which products and services are current। Learn more about your industry and the current trends in your marketplace। Having accurate information gives you a stronger feeling of control over what you can do and who can help you move toward your potential future।


4. Leverage your skills and abilities.

When you are confident about your abilities and the talent you bring to the workplace, change will be less threatening. Constantly inventory the skills you have and pay attention to changing requirements in your field. When you find a gap, close it. If your skills are current and in demand you are employable.